The Senior Service/Help Desk Technicians provide adjunct support to the IT Service Desk and the IT Department as a whole. This position functions as a technical escalation resource in support of LAN and WAN functionality, telecommunication system and mobile device support, high quality disk image development and support, hardware break/fix, inventory and asset management, Help Desk ticket ...
• Provide direct, telephone based and remote control/diagnostic support services, along with field desktop support to include software, hardware, and network connectivity support for our Government client.
• Support users on standard Windows and Apple/Mac PCs, laptops, and Windows/Mac desktop applications and technologies including
o MS Office, Outlook, Internet Explorer, Adobe Reader, ...
Responsible for overseeing all aspects of services to be provided, and serve as the Contractor's primary contact for contract management and administration.
Be proactive in identifying problem areas, suggesting possible solutions/ alternatives, responding to client concerns, and in facilitating a positive, cooperative working relationship with the client.
Participate in ...
• Manage team of help desk administrators in an enterprise mission-critical operations environment
• Lead and participate in evaluation, analysis, design, implementation and maintenance of database and system architecture in all tiers.
• Lead efforts in critical system problems identification, analysis and resolution
• Analyze current and ...
Help Desk/Desktop Support
Location: Columbia, MD
Duration: 6 months
The Service Desk Analyst is responsible for providing support for all client systems and software utilized by the organization. Support is provided to internal Associates and Contractors, as well as Members, Providers, Employer Groups, and Brokers accessing their web ...
The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the ...
Come be a part of excellence! MCSG is actively looking for a Help Desk Technician at Aberdeen Proving Ground, MD! MCSG has a unique model of blending Technical Expertise and Consulting Solutions for our customers which has resulted in us being one of fastest growing companies in the region. MCSG provides a single-source solution customized for all our clients’ needs. Our solution ...
Job Title: Help Desk Technician This is a full-time contract opportunity that is primarily responsible for the activities related to the technical support of workstation computers, applications, peripherals, and associated technology. Activities include interaction with application and operating system software to diagnose and resolve issues, through on-site and remote capabilities. ...
*Candidates cannot begin assignment without successful drug and background screenings.
*6 month contract assignment in Salisbury, MD.
This is a full-time contract opportunity that is primarily responsible for the activities related to the technical support of workstation computers, applications, peripherals, and associated technology. Activities include interaction with application and ...
Help Desk - Hardware Specialist
We're seeking a Help Desk - Hardware Specialist for a part-time opportunity:
The Help Desk/Hardware Specialist is responsible for:
Trouble shooting work station issues
Setting up machines
Deploying images and updates
Application packaging and deployment
Tier II & Tier III level technical knowledge
Now Hiring a Sr. Technical Analysis Associate in Baltimore, MD
My name is Michael Day and I represent The Fountain Group. We are a national staffing firm and are currently seeking a Sr. Technical Analysis Associate for a prominent client of ours. This position is located in Baltimore, MD. Details for the position are as follows:
We are looking for ...
AN ACTIVE TS/SCI + Full Scope Poly IS REQUIRED FOR THIS POSITION.
Responsible for recording incidents and providing support to the users. Provides a total customer support service as a single point of contact for all issues relating to IT services. Provides technical assistance to computer system users, including the use of computer software. Maintains a service ...
IMMEDIATE need (potential long-term opportunity) for a Help Desk Support Specialist to fill an opening within a significant corporation located in the Baltimore, MD area. Individual must possess three (3+) years of help desk/service desk experience supporting mid-to-large size call center enterprise network environments. Individual will be required to provide phone and in-person support to ...
The primary responsibility is to maintain the desktop and laptop infrastructure, image and patch systems, provide Tier II desktop support and update new users
Jul 24 - United States
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