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customer service call center in Baltimore

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  1. Customer Service Director

    Compensation: $120K to $140K   Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volume and implement operational efficiencies to increase production Lead a direct team in excess of ...

  2. Customer Service Director

    Compensation: $120K to $140K   Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volume and implement operational efficiencies to increase production Lead a direct team in excess of ...

  3. Customer Service Representative

    Excellent opportunity with a growing company!  The Customer Service Representative is a multi-faceted position that requires a well-rounded individual with excellent communication and organizational skills.   Responsibilities: Log all calls in company in-house call tracking system, creating detailed, accurate entries and escalate when necessary. Specify user questions or problems and provide a detailed solution to resolve each issue. Act as liaison for questions and/or problems requiring ...